Premier Field Engineer

Job Title: Premier Field Engineer

Job Category: Product Support

Product: Microsoft Operations Manager

Date Posted: 08/12/2008

Job Code: 239939

Location: TX - Las Colinas

Travel Required: 51-75%

PREMIER FIELD ENGINEER - Microsoft Systems Center Operations Management (SCOM)
LOCATION - Las Colinas, TX

Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the exchange client and server. The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.

The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.

Recommended qualifications include: Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level; Must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers; Demonstrated aptitude for providing exceptional customer service in politically charged environments; Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; Ability to apply technology to improve existing products and systems at customers and for internal use; Ability to actively participate in team support by proposing and implementing solutions; Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.

Technical Requirements: Solid understanding of standard client/server, networking, and Internet fundamentals and a superior knowledge and demonstrated technical proficiency in System Center Operations Manager with experience in managing medium to large environments. The candidate should be able to troubleshoot all aspects of SCOM effectively and understand the product configuration, flow and logging in detail. The candidate should understand fully the base OS and SCOM Management Packs and be able to discuss in detail at least one of the following Management Packs: Active Directory, Exchange, IIS or SQL including configuration, tuning and customization. In addition, experience in other Microsoft Management technologies, including Active Directory services (AD), SMS 2003, System Center Essentials and WSUS is desired.

Secondary expertise in at least one of the following: Windows server Operating Systems, clustering, scripting e.g. VB or Powershell, SQL- both management and querying, WMI and IIS. Knowledge of the following would be advantageous: SCOM Solution Accelerators, SNMP, SCOM Connectors and the SCOM Connector Framework, and the model based architecture in SCOM 2007.

Overnight travel is required. Travel requirements vary regionally and could be as much as 40-70%. Candidates must possess current passport or be able to obtain passport within 90 days of hire. They must be available for travel dispatch 24x7x365.

Education: College degree, preferably in Computer Science, is required. MCSE strongly preferred, but not required at hire; however, must be obtained within 12 months of hire. Will consider related field (or equivalent) experience.

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