Business Process Specialist Management

Job Title: Business Process Specialist Management

Job Category: Finance

Product: (Not Product Specific)

Date Posted: 10/10/2008

Job Code: 245959

Location: ND - Fargo

Travel Required:

The Shared Services Organization is looking for a Procure to Pay Operations Manager. As the manager for both US Accounts Payable and the Shared Services Buy Center teams, you would be responsible for oversight and strategic direction of the Procure to Pay team and processes.

1.     Provide oversight and direction, managing multiple department and individual goals and objectives. Responsible for overall success in meeting commitments and identifying and acting on opportunities to continue to launch Fargo Shared Services as the preferred provider for transactional processing. Ensure effectiveness of day-to-day operations, including management of outsourced service provider. Build partnerships and solicit feedback from internal and external business partners. Manage department to achieve financial and service level objectives. Manage department cost efficacy initiatives and objectives, driving effective and sustainable headcount.

2.     Oversight and management of operations in compliance with corporate policies and procedures. Drive SOX and operational controls excellence, including but not limited to SOX oversight and ongoing assessment of operations. Manage an effective internal control environment, ensuring on-going reviews of control processes. Participate in internal and external audits of Procure to Pay Operations. Fulfill responsibilities of SOX Sub-Cycle Location Owner.

3.     Drive customer service satisfaction through ensuring metrics and key performance indicators are met/exceeded. Negotiate changes to SLAâ??s (Service Level Agreements) with business partners. Ensure delivery of high-quality and timely Procurement and Accounts Payable transactions. Foster an environment in which customer needs and requirements are anticipated and met. Negotiate, persuade, and influence others to gain cooperation to meet/exceed customer service standards. Analyze data for trends, drivers and performance results to enforce SLA compliance/quality improvement.

4.     Drive continuous improvement through performance management. Continue to execute the Procurement Buy Center strategy, including on-boarding and integration, with focus on improving standard processes. Evaluate and report overall effectiveness of department, driving measureable cost savings between 15-20%. Implement and leverage technology to improve operations. Drive internal cost saving and productivity improvements. Lead teams to identify and act upon opportunities for continuous improvement. Look strategically outward to design and deliver a World Class organization that minimizes cost while maximizing quality. Develop and execute operational plans in support of the department strategy and vision. Participate in Benchmarking studies and AP and Procurement Forums.

5.     Develop a highly satisfied team of high performing employees. Build a positive work environment that encourages teamwork. Retain and develop employees through training and career development, reward and recognition. Facilitate a healthy work/life balance for entire team. Regularly provide coaching and mentoring to staff that best supports their performance and development. Actively manage and measure organizational performance through qualitative and quantitative assessment.

Other responsibilities would include leading and managing continuous process improvement projects in the Procure to Pay space, ensuring that good internal and external business partnerships are in place, and ensuring compliance with all applicable finance policies, rules, regulation and laws; stays abreast of legal and regulatory and policy developments. Understanding of Shared Service concepts, in-depth knowledge of AP and Procurement operations.

Our successful candidate will have 8-10 years of related experience in Procurement and Accounts Payable Operations and proven management experience with groups of 10 or more. Bachelor Degree in Accounting, Finance or Business required. Certifications such as CPA, CMA, CPM or CAPP are desirable

94455FS